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I am pretty unhappy together with your buyer service!!! I believe it absolutely was more affordable for you personally To achieve this to me than to operate the flight which i was at first on, since the flight was not full.

Customers who want to compliment or complain to American Airlines can Speak to the corporate office at:

I’m no sure who to send this concept to…this is the only electronic mail I could obtain. I felt that 85% with the brokers working between LGA and JFK in between eight/9 and 8/10 ended up extremely unfriendly. My husband And that i were being scheduled to fly from LGA to CMH eight/9 about the 6pm flight. Due to climate it was delayed and soon after sitting down within the Tarmac for more than two hrs was ultimately xld. Easy to understand. I will say the flt workers was very accommodating, helpful and fun. Having said that once we waited in line we had been ultimately handed new boarding passes with absolutely nothing claimed by The person sporting a vest that said “manager”…he did say This can be the 1st and only alternative (eight/10 at 815pm). We took it and stayed for the airport to check out about standby possibilities the next early morning when gate brokers returned. When the brokers returned (we if class had been awake 24 hrs at this stage) they shocked us by saying that our alternate return was booked out of JFK not LGA…awesome of SOMEONE to inform us this vital element!

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March twenty five I flew from Austin to Ft Myers that has a aircraft change In Charlotte. When scheduling my flight I asked for wheelchair aid. Needed to hunt a person up in Austin. Was taken to gate 2hours beforehand but was assured there will be assistance for boarding. Gate was altered without 1 at he desk could discover no help, and with excellent problems proceeded to new gate. Once more no support in boarding.

On December twenty five, My three sons and I experienced a flight from Cleveland to Phoenix that was to depart at seven:fifty which has a cease in Charlotte NC. At about 3 or four pm about the day of our departure, American Airlines delayed our flight which might make us pass up our relationship in Charlotte which had no other flights out to Phoenix that day OR the following! And why the delay? No rationalization. So without any the original source help from an AA consultant..(Nearly just as if it had been our fault) we identified A different flight as a result of Dallas…which still left in an hour or so as well as a fifty percent. We produced it on the airport but with One more impolite AA agent, (I recognized it had been fast paced with the vacations and all) I was certain which i could get my bag in Dallas considering the fact that we now experienced to invest the night time there. I asked him concerning the tag that appeared like it was checked to Phoenix and he reported curtly, you’ll just pick it up in Dallas and recheck it each morning. Properly the bag did not help it become within the conveyer in Dallas. After i asked A further agent about it, he said it absolutely was in a big room and it absolutely was heading out once we left in the morning. I informed him I required it for my lodge stay, and he instructed me it will take four several hours to get it. Alright…nevermind…I’ll be back again in this article in four hrs!!! So I still left with the Dallas resort without the need of my luggage.. Bought on our flight the next morning and took off by the due date.

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On our very last journey the leg in the vacation from lax to Dallas was the worst I’ve at any time experienced .The seating was so tight I could not go through a magazine mainly because of the tightness of the seating I think the aircraft was an A 320 ,please contact me there are actually a few items in regards to the service generally speaking,thanks, Brian Galbally

1st, although this electronic mail is just not supposed to be a reaction to the remarks you simply submitted, it does validate We have now been given your feedback and have assigned a reference amount, which you see down below.

The website does not perform. What ever tab I select on the internet site doesn’t do the job. I wished to Verify the position of my flight and possibly book A different 1 but nothing works.

If I can try this, why can’t do that? In this article’s a recommendation. Since the agents are not able to see USAIR, Why don't you give them usage of the online market place so they can see offered USAIR flights? There were a number of USAIR flights that may have taken care of at the very least 50 percent of the folks who needed to flights.

I just boarded flight 2578 from lax to SJC and sat down then was lectured to about in which I set my bag from the overhead. It had been an embarrassing instant for me and I frankly did not at all value this flight attendant’s incredibly loud and arrogant attitude.

We have been so incredible upset with this type of mis-remedy and bad management by American Airlines and won't ever fly you again.

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